Terms and Conditions

Welcome to DESIRED FX!

These terms and conditions outline the rules and regulations for the use of DESIRED FX's Website, located at https://desired-fx.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use DESIRED FX if you do not agree to take all of the terms and conditions stated on this page.

1. Please do read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or concerns regarding these terms, please contact us to discuss.

2. We are Desired FX; Our registered office is at Cluster Winterville Block 8 no 6, Cakung, Rawa terate, East Jakarta, 13920, INDONESIA. Please be aware that now are located in Indonesia and have moved from UK, but we are still able to send package internationally.

3. You can contact us by emailing our customer service team by writing to us at email: contact.desired.fx@gmail.com;

4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Products ordering process:

PREORDER / READY STOCK:

1. READY STOCK means the products are in stock. Process to pack 1-2 working days. Please allow up to 3 working days for the prosthetic order as it is in made by order category. OR we will let you know if there will be future delays.

2. PRE-ORDER means the products are NOT in stock. Please see the description box/label for further information. Please do let us know when do you need them for so we can arrange the best options for you. (UK - US pre order usually take 3-4 weeks)

PROCESS

1. Once you make an order from our website we will send you the confirmation of the order that we have the stocks, confirming you with the final invoice (including the final calculation of the shipping cost) and payment link to finish up your order if needed (using PayPal or square up in £ or in IDR). All the international package are insured, so you might get a partial / full refund from the courier if the product is lost during the delivery process. It is a must to have the order insured if not if the products are lost it will be lost.

2. Next email will be the order corfirmation / dispatch notification including the tracking number. We use POS INDONESIA as our courier, for international orders (10-14 working days). Faster options is available (fedex. TNT). For Indonesian customers: we will use local courier such as JNE, TIKI, GOSEND, PAXEL, etc.

3. We don't accept cancellation, if your product is sold out, we will refund the price.

Our products:

1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Product packaging may vary to minimise package waste. The packaging of the product may vary from that shown in images on our website.

2. Our temporary tattoos are FDA-verified and skin-safe. Please read the instructions and use the patch test 24 hours (which we have provided in the form of a small black heart tattoo) before applying the product, even if you have never experienced an allergic reaction before. If you have any reaction please discontinue the use of the product. The temporary tattoos should last up to 7 days subject to a few factors: location on the body, quality of application process and how exposed it is to wear and tear ( whether from friction, environment or other substances).

3. Our rights to make changes:

   Minor changes to the products. We may change the product:

   1. to reflect changes in relevant laws and regulatory requirements; and

   2. to implement minor technical adjustments and improvements. These changes will not affect your use of the product

   
   Providing the products:

1. The costs of delivery on the website is only an estimation, we will calculate the final shipping cost at the final confirmation. You can upgrade your shipment using another courier such as fed ex, TNT, and more.

2. During the order process, we will let you know when we will provide the products to you.

3. Products will be dispatched within 1-2 working days. Please allow 1-3 working days for prosthetics order to be dispatched.

4. Missing goods – please note that our orders are checked for content and checked against an order list before dispatch. Therefore it is extremely unlikely that a mistake will be made in respect of the content. If we suspect a fraudulent claim or if there are repetitive claims by an individual, then at our discretion we will not replace the missing goods. There will not be any refund. If the order is lost by the mail carrier, we cannot be held responsible. We recommend you upgrade your shipping. We can only assist you through the courier.

5. Invoice and packaging in the state when first opened will be required as photographic / video evidence for us to investigate any claims of missing items.

6. We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to make you aware and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, however, we will provide links and information to help you in the investigation of the cause of the delay.

7. The customer is responsible for providing us with the correct shipping details. We cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by customers. We post all orders to the address that you provide us with, so please check your order confirmation email to ensure that the address is completely correct. If you have paid with PayPal, please double-check that your PayPal delivery address is correct. If you spot a mistake please email us to let us know as soon as possible so that we can have this amended before shipping. In any instance where the address that you have provided is not 100% correct, and your order is shipped, we will need to wait for the parcel to be returned if we are to provide any kind of re-delivery/refund.

8. If you deem your product(s) to be damaged or faulty, you will need to contact us within 5 working days of receiving your item(s) to make us aware of the issue. If you contact us regarding your product(s) being damaged or faulty outside of this time frame it will be down to the discretion of the management as to whether you are eligible for an exchange or refund. You will need to provide photographic evidence before we can process any solution.

9. After contacting us about the damaged or faulty product(s), you will need to send the products to our office within 14 days. If we do not receive the returned product(s) within 30 days, you will no longer be eligible for an exchange or refund.

10. Cancellation: we are unable to accept any order cancellations. Please double check your order at the checkout; you will not be able to cancel your order once it has been placed.

Cookies:

The website uses cookies to help personalize your online experience. By accessing DESIRED FX, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, DESIRED FX and/or its licensors own the intellectual property rights for all material on DESIRED FX. All intellectual property rights are reserved. You may access this from DESIRED FX for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from DESIRED FX

• Sell, rent, or sub-license material from DESIRED FX

• Reproduce, duplicate or copy material from DESIRED FX

• Redistribute content from DESIRED FX

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. DESIRED FX does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of DESIRED FX, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, DESIRED FX shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

DESIRED FX reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant DESIRED FX a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of DESIRED FX; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to DESIRED FX. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of DESIRED FX's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.