Refund and Returns Policy

Last updated: 18 July 2026

This policy explains how returns, refunds, and order issues are handled at Desired.FX. It works alongside our Terms & Conditions, which governs your use of the Site generally.

All Sales Are Final

We do not accept returns or cancellations for change of mind. Many of our items are made-to-order or hygiene-sensitive (including all temporary tattoos and prosthetics), so please review product descriptions, sizing, and order details carefully before purchasing.

Damaged or Faulty Items

If your item arrives damaged or defective, contact us within 3 days of receiving your order. To help us resolve it quickly, please include:

• Your order number;
• Clear photo or video evidence of the issue; and
• Unboxing footage, if you have it.

Once we’ve reviewed your claim, we may offer a replacement, a refund, or partial compensation. All outcomes are handled at our discretion, based on the specifics of the issue.

Lost Packages

If your package appears lost in transit and courier tracking cannot confirm delivery, let us know and we will help file a claim with the courier. Once the loss is confirmed, we may offer a refund or replacement.

Return Shipping

We cover return postage only when we specifically ask you to send an item back to us. In all other cases, return shipping costs are the customer’s responsibility.

Custom Orders and DFX Royalties Products

Custom-produced items and DFX Royalties designs are made specifically for your order and are non-refundable except where they arrive damaged or defective, under the same process described above.

How to Start a Claim

Email contact.desired.fx@gmail.com with your order number, a description of the issue, and any supporting photos or video. We aim to respond as quickly as we can.